safety

Incident Response Checklist

Detect, triage, mitigate, resolve, postmortem — the steps that hold under pressure.

  1. Declare incident

    Open the incident channel. Assign IC, Comms, Scribe.

    ~2 min

  2. Triage severity

    Sev1: outage or data loss. Sev2: major degradation. Sev3: partial impact. Sev4: low impact.

    ~3 min

  3. Update status page

    Within 5 minutes for Sev1/Sev2. Be honest, no jargon.

    ~2 min

  4. Mitigate

    Stop the bleeding first. Root cause can wait.

    ~30 min

  5. Resolve

    Confirm restoration with metrics and synthetic checks.

    ~10 min

  6. Postmortem

    Blameless. Timeline, root cause, action items with owners.

    ~60 min

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