Ecommerce Order Fulfilment Checklist

A pick-to-dispatch standard that reduces returns and complaints.

Checklist steps

  1. Verify the order and payment

    Flag high-risk or address-mismatch orders.

  2. Pick the items

    Scan against the pick list. No substitutions without approval.

  3. Quality check

    Correct item, size, colour and condition.

  4. Pack securely

    Right box size, protection and branded insert.

  5. Print and attach the label

    Confirm service level and destination.

  6. Record dispatch and tracking

    Update the order and send the customer notification.

  7. Handle exceptions

    Out of stock, damaged or split shipments logged same day.

Frequently asked questions

How long does this take?

Around 44 minutes end to end once the team knows the steps. Times per step are listed above.

Can I edit this checklist?

Yes. Save it to LemPlates and you can add, remove or reorder steps, assign owners and set due dates.

How often should this be run?

Run it every time the process happens and review the steps at least every six months.