retail

Ecommerce Order Fulfilment Checklist

A pick-to-dispatch standard that reduces returns and complaints.

  1. Verify the order and payment

    Flag high-risk or address-mismatch orders.

    ~5 min

  2. Pick the items

    Scan against the pick list. No substitutions without approval.

    ~10 min

  3. Quality check

    Correct item, size, colour and condition.

    ~5 min

  4. Pack securely

    Right box size, protection and branded insert.

    ~8 min

  5. Print and attach the label

    Confirm service level and destination.

    ~3 min

  6. Record dispatch and tracking

    Update the order and send the customer notification.

    ~3 min

  7. Handle exceptions

    Out of stock, damaged or split shipments logged same day.

    ~10 min

Frequently asked questions

Run this checklist in Lemplates

Track every step, assign teammates, and ship faster.

Get started free