glossary-support

Standard Operating Procedure Checklist

Use this before you publish any SOP so it is actually usable.

  1. Define the purpose and scope

    One process, clearly bounded.

    ~20 min

  2. Name the process owner

    One accountable person, not a team.

    ~10 min

  3. Write the steps in order

    One action per step, plain language, active voice.

    ~90 min

  4. Add tools, inputs and outputs

    What is needed and what good looks like.

    ~30 min

  5. Note risks and exceptions

    What to do when things go wrong.

    ~30 min

  6. Test with someone who has never done it

    If they get stuck, the SOP is wrong.

    ~45 min

  7. Set version, approver and review date

    Review at least annually.

    ~15 min

Frequently asked questions

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