glossary
What Is an SOP?
How a recurring process is done — who owns it, the steps, and the records.
A Standard Operating Procedure (SOP) is a documented, repeatable procedure for a recurring business process. It typically includes: purpose, scope, roles and responsibilities, definitions, step-by-step procedure, records to keep, and revision history.
Examples
- SOP for issuing customer refunds.
- SOP for monthly financial close.
- SOP for clinical patient intake.
Related terms
SOP
Standard Operating Procedure
Work instruction
Process documentation
Frequently asked questions
Put this into practice
Track every step, assign teammates, and ship faster.